Order Verification

All orders are subject to verification. Failure to provide all required information or correct information may cause a considerable delay in the processing and shipping of your order.

Service Area

We service Virginia and the adjacent states: West Virginia, Tennessee, Kentucky, and North Carolina.  We will provide service to existing customers outside these areas whenever possible.  All other orders from outside our service area will be reviewed on an individual basis.

Taxes

Sales, Use, or any other taxes or fees not included on the invoice are solely the responsibility of the customer/purchaser.

Shipping

We use the carrier of our choice.  We reserve the right to decline residential delivery in favor of delivery and hold at a USPS Post Office, UPS Store, or other approved delivery pickup site. In some cases, we may require an adult signature for delivery.  Special shipping or handling requests may incur additional charges.

Free Shipping

Items marked as free shipping will be sent via our standard shipping methods with no additional freight charge.  Special shipping or handling requests may incur additional charges.  If an item that does not qualify for free shipping is included in an order with one or more free shipping items, the entire order may still qualify for free shipping on all items.

Terms of Fulfillment

All merchandise purchased through this website are F.O.B. (“Freight on Board”) at Diving Enterprises, Ltd. Title to the merchandise passes to you at the time of delivery by Diving Enterprises, Ltd. to a common carrier.

Out of Stock Items

If an item marked 'In-Stock' is out of stock, we will contact you for more information.  You can cancel the order for a full refund or request to wait for the item to be restocked.  

Return & Exchanges: You have 30 days from the date of invoice to return merchandise for a full refund.  Original shipping charges are not refunded. We reserve the right to refuse returns or charge a minimum 20% restocking fee if all conditions are not met.

All items must:

• Be in new, unused condition.
• Be in their original packaging.  The UPC code must be intact and readable.
• Include: all parts included with the items, the packing materials,  blank warranty cards, manuals, accessories, and any promotional or free items originally included.
• For refunds, Diving Enterprises, Ltd. will refund the original purchase price, excluding shipping, if all conditions are met.  Shipping and handling fees are nonrefundable.  Refunds will be made using the same payment method as used for the original purchase
• For exchanges, Diving Enterprises will only exchange for like items.